FAQ

ORDERS

WHICH PAYMENT METHODS ARE ACCEPTED?
We accept payment by credit card and PayPal for one-time purchases. For subscriptions, we accept payment by credit card.

 

HOW LONG WILL IT TAKE TO PROCESS MY ORDER?
We want you to enjoy your products as soon as possible so we endeavour to process and pack your purchases ready for shipping within two working days of receiving your order.

 

CAN I AMEND MY ORDER ONCE IT’S BEEN SUBMITTED?
If your order has not been shipped, we will do our best to amend your order if we can. Please get in contact with us as soon as possible by email at contact@skiincompany.com. 

 

DO I NEED TO PAY TAXES OR CUSTOMS DUTIES ON MY ORDER?
VAT is already included in the sales price, so there are no additional charges at checkout. Orders within Switzerland and the EU should not incur any additional customs fees on delivery. If you order outside of these countries, you may have to pay custom charges and taxes that are applied by your local authority. 

 

SHIPPING

WHERE CAN I FIND INFORMATION ABOUT SHIPPING?

For information related to shipping please refer to our shipping policy here.

 

RETURNS

HOW CAN I RETURN A PRODUCT?
For information related to returns please refer to our return policy here.

 

PRODUCTS

WHERE ARE YOUR PRODUCTS MANUFACTURED?
Our products are manufactured in Switzerland and Germany. 

 

HOW DO I STORE YOUR PRODUCTS?
We recommend storing our products in a cool dry place away from direct sunlight. 

 

WHAT IS THE EXPIRY DATE OF YOUR PRODUCTS?
On average our products have a shelf life of two years. For the specific expiry date, please refer to the date on the product packaging. 

 

DO YOU OFFER GIFT CARDS?
Yes! We offer digital gift cards for the value of CHF 50, CHF 100 and CHF 200. You can purchase a digital gift card here. Please note that gift cards have a validity of one year from the date of purchase.

 

WHERE CAN I BUY SKIIN COMPANY PRODUCTS?
For now you can buy our products at skiincompany.com 

 

BEAUTY BOOST AND COLLAGEN

WHAT IS COLLAGEN?
Collagen is a protein that is found almost everywhere in our bodies: skin, tendons, ligaments, bone, cartilage, blood vessels, teeth and more. This protein makes up 80 percent of the skin, and its fibres give skin its firmness and strength. Collagen naturally breaks down in our bodies over time but taking a collagen supplement can help to improve collagen levels.

Collagen is composed of a series of amino acids, including glutamine, arginine, proline and glycine. Amino acids are the building blocks for proteins and are essential to synthesizing hormones and moving chemical messages through the body.

Amino acids bind together to form procollagen, which then groups together to form long collagen chains. These chains then bind closely together to form a dense layer of cells and act as the foundation of body materials i.e. in your skin, hair, gut and anywhere else. 

 

WHAT ARE THE BENEFITS OF COLLAGEN?
Collagen is the major component of connective tissue, meaning that taking collagen supplements can help your body in a variety of ways. It can keep your skin more elastic and supple, make your nails and hair stronger, help your muscles to recover quicker, help your bones to be more resilient, and can improve your overall digestive health.

 

WHAT IS SKIIN COMPANY’S BEAUTY BOOST?
Skiin Company’s Beauty Boost is a premium blend of collagen peptides to promote natural radiance from within. It contains pure bovine collagen, a powerful ingredient to support healthy hair, skin, nails, joints and digestive health.

 

WHAT DOES BEAUTY BOOST TASTE LIKE?
Beauty Boost is unflavoured and neutral in taste which makes it great for adding to beverages and recipes.

 

WHAT IS THE SOURCE OF BEAUTY BOOST AND WHERE IS IT MADE
Beauty Boost contains 100% collagen, sourced from grass-fed bovine in Switzerland. It is manufactured in Switzerland. 

 

WHAT TYPES OF COLLAGEN ARE IN BEAUTY BOOST?
Beauty Boost contains type I and type III collagen which contribute to healthy skin, hair, nails and bones.

 

WHEN AND HOW OFTEN SHOULD I TAKE BEAUTY BOOST POWDER?
For best results, take one sachet of Beauty Boost per day. It can be taken at your chosen time of the day in a variety of ways including adding it to water, smoothies, juices, hot drinks, cereal, yoghurts, soups, baked goods and more!

 

HOW LONG SHOULD I TAKE BEAUTY BOOST?
For the best results, we recommend adding it to your daily routine and taking it continuously.

 

WHAT KIND OF RESULTS CAN I EXPECT?
Whilst it will vary from person to person, collagen can provide benefits both on the inside and outside contributing to healthy skin, hair, nails, tendons, joints and digestive system. For some this will take a few weeks and for others a few months. For the best results we recommend adding Beauty Boost to your daily routine.

 

IS BEAUTY BOOST SAFE FOR CONSUMPTION DURING PREGNANCY AND BREASTFEEDING?
In general collagen is safe however we recommend that you check with your doctor first, as individual needs and situations can vary during pregnancy or when breastfeeding. 

 

IS BEAUTY BOOST VEGETARIAN OR VEGAN?
A vegetarian/vegan source of collagen is currently not known however we do hope to have vegetarian/vegan products in the future that will offer ingredients that help boost the body’s production of collagen. In the meantime, you may try our Glow Gummies, a vegan supplement that provide a blend of vital nutrients to promote natural beauty from within. 

 

IS BEAUTY BOOST GLUTEN FREE?
Since Beauty Boost has only one ingredient; Bovine collagen powder, it's naturally gluten-free. 

 

CAN I TAKE DIFFERENT COLLAGEN PRODUCTS AT THE SAME TIME?
We recommend sticking to the daily dose advice for Beauty Boost and not taking multiple collagen supplements at the same time. 

 

GLOW GUMMIES

WHAT ARE SKIIN COMPANY’S GLOW GUMMIES?
Skiin Company’s Glow Gummies are a vegan supplement that provide a blend of vital nutrients to promote natural beauty from within. Each gummy contains 8 vitamins and 3 minerals. This combination of beauty boosting ingredients help to maintain beautiful thicker hair, stronger healthier nails and radiant glowing skin! Our gummies are made of 100% natural ingredients.

 

WHAT ARE THE BENEFITS OF GLOW GUMMIES?
Our Glow Gummies contain biotin, selenium, zinc, vitamin A, vitamin C, and more – all contributing to healthy hair, nails and skin, with regular consumption.

Zinc, biotin and selenium are important nutrients that help to maintain healthier glossier hair. Selenium and zinc can help to grow stronger, less brittle nails. While vitamin A, vitamin C, iodine, and niacin contribute to hydrated glowing skin.

 

HOW DO GLOW GUMMIES TASTE?
SKIIN Company’s Glow Gummies have a delicious raspberry flavour. Our gummies are Soft Gums™ meaning that they don’t stick to your teeth unlike other brands that use gelatin and pectin

 

WHERE ARE SKIIN COMPANY’S GLOW GUMMIES MADE?
Our gummy formula is invented and developed in Switzerland and manufactured in Germany. 

 

WHEN AND HOW OFTEN SHOULD I TAKE GLOW GUMMIES?
For best results, take two gummies per day and your chosen time of day. 

 

DO GLOW GUMMIES CONTAIN GELATIN?
Unlike some other popular brands, our gummies are completely gelatin free.

 

ARE GLOW GUMMIES VEGAN / HALAL.
Yes, our Glow Gummies are 100% vegan and halal certified.

 

CAN I TAKE GLOW GUMMIES WITH MY MULTIVITAMIN?
We recommend following the daily vitamin dose advice and taking care not to exceed this if taking multiple vitamin supplements at the same time. 

 

ARE GLOW GUMMIES SAFE FOR CONSUMPTION DURING PREGNANCY AND BREASTFEEDING?
We recommend checking with your doctor first as individual needs during pregnancy and nursing can vary. 

 

SUBSCRIPTIONS

WHAT ARE THE BENEFITS OF HAVING A SUBSCRIPTION?
Having a subscription means that you will make immediate savings on every order and benefit from free shipping. In addition, your order will be automatically processed each month or quarter so you never run out of your favourite products!

 

HOW DO I SUBSCRIBE TO A PRODUCT?
When you are adding a product to your cart, you will see an option for a one-time purchase or to subscribe and save. Just choose the subscribe and save option and checkout as you normally would. We will send you an email afterwards with all the details of your subscription!

 

HOW DOES A MONTHLY OR QUARTERLY SUBSCRIPTION WORK?

1) Click the subscribe & save option when checking out and your SKIIN Company products will be automatically delivered every month or quarter, so you’ll never miss out (plus, save on every order!). 

2) You can pause or cancel at any time through your account on skiincompany.com so that you are always in control.

3) A subscription is at minimum a commitment for three months (when choosing a monthly subscription), or one quarter (when choosing a quarterly subscription).

It’s as easy as that! So sign up and save so that you’re never without your favourite products!

 

HOW DO I UPDATE MY SUBSCRIPTION, PAYMENT AND / OR SHIPPING INFORMATION?
You can manage and modify your subscription details on your account page. To access your account page, login to your customer account or create a new account with the same email address used at checkout.

 

CAN I CANCEL MY SUBSCRIPTION?
You can cancel your subscription at any time through your account page on skiincompany.com. Please note that a subscription is at minimum a commitment for three months (when choosing a monthly subscription), or one quarter (when choosing a quarterly subscription). 

 

FURTHER QUESTIONS

HOW CAN I CONTACT YOU FOR FURTHER QUESTIONS?
You can reach us via email at contact@skiincompany.com. We will try to respond to your email within 48 working hours of receipt.